Contact
Frequently Asked Questions
1. Do you also sell gift certificates?
Gift cards are available through our website under the heading "gift card.
2. Is your location wheelchair accessible?
The High tea, (nachos) Feed & greet and Fry day are wheelchair accessible. However, we do not have a disabled toilet.
3. How can I book an activity?
If you go to 'book' on our website you will find a monthly overview with the activities and availability. Here you can also book right away:
4. Do you have a waiting list?
Are there no or not enough available spots on your desired date? We also have a reserve list. Go to the 'reserve' page and scroll down. Here you can fill out the form with your name, email address, phone number, number of people, desired date and activity(s). In case of a cancellation we will contact you.
The reserve list is only used for cancellations from one day in advance. For other days, you can check the website yourself to see if any spots have become available.
5. My mail is not arriving. What should I do?
You cannot respond to the automatic confirmation email. This is a "no-reply mail. Fill out the contact form on our website or send an email to info@alpaca-ecofarm.nl and then we will answer your question ASAP.
6. Do you also organize children's parties?
We do not offer a special program for children's parties. What does get booked a lot for children's parties is the (nachos) feed & greet. You can send us an email to request more information.
7. Do you charge different rates for children?
We do not have special children's rates.
At the Feed and Greet & Nacho's Feed and Greet, children up to 12 months of age may attend for free.
At the hike, children up to 2 years of age may join for free.
In the other activities, children up to 2 years of age may join for free.
The activities we recommend for children are the Feed and Greet & Nacho's Feed and Greet.
8. Is visiting the farm safe for pregnant women?
Alpacas are very hygienic animals, unlike sheep, for example. For this reason, zoonoses are virtually absent among alpacas and it is safe for women to visit alpacas during pregnancy. However, it is not recommended to get close to a newborn foal. This is because a newborn foal can carry quite a few bacteria. Should you visit the farm between May and August and you are pregnant; please ask our staff upon arrival if there is a newborn foal. Then we will make sure you can stay at an appropriate distance.
9. Will an activity continue in case of inclement weather?
The High tea, (nachos) Feed & greet and Fry day will take place in the greenhouse, so these activities will go on even if the weather is bad.
The walk may not take place in bad weather. We will then contact you by phone to discuss options.
In the event of a storm, all activities must be canceled. It can blow very hard here and the safety of our animals and visitors is paramount.
10. Can I book a private activity for a small group?
We do not organize private high tea, (nachos) feed & greet, fry-day and walk for small groups. Small groups can join regular activities.
11. Can I book for a private group?
12. Do you offer a combination of activities?
13. Is a High Wine possible?
14. Can I provide dietary requirements/allergies for the high tea?
We do our best to accommodate allergies and dietary needs of our visitors as much as possible. A gluten-free, lactose-free and/or vegetarian high tea is no problem. However, we cannot guarantee that our dishes are completely free of traces of gluten, lactose or nuts. Although the snacks are gluten-free, the oil in which they are fried may contain traces. Unfortunately, we cannot completely rule out cross-contamination either, but we make every effort to prevent it.
Vegan options are not available at our activities.
When booking through the website, you can indicate any allergies and dietary requirements in the comments box. Do you have other allergies or questions? Feel free to contact us by phone or e-mail to discuss the possibilities. Our contact information can be found at the bottom of the page.
15. Are there parking facilities?
We have our own parking lot where you can park for free. Also, our parking lot is wheelchair friendly.
16. Can you also be reached by public transportation?
We can be reached by public transportation. From Alkmaar central station you can take the bus towards Egmond aan Zee. You should then get off at the 'Klompenhoeve' stop.
For bus schedules you can check out www.9292ov.nl.
Our address is:
Hoeverweg 13
Egmond aan de Hoef
17. Do you have a webshop?
At the moment we do not have a webshop but you are always welcome in our store. For opening hours, please call us in advance as they vary from day to day.
18. Our cancellation policy
You can cancel the activity free of charge up to 72 hours in advance. Cancellations within a week must be made by phone.
- If you want to cancel within a week, please call +31(0)6 16 2727 62.
- Want to cancel more than a week in advance? Please send an e-mail to info@alpaca-ecofarm.nl.
19. Will the alpacas stay in the greenhouse for the entire activity?
As long as the alpacas are comfortable on the ground, they stay inside. If the alpacas walk around very busy while serving food, we let them outside for safety. If all the alpacas stand by the door, we also let them out, as alpacas are housebroken and do not do their needs in the greenhouse.
Want more information or is your question not listed?
Contact details
-
Hoeverweg 13, 1934 PK
Egmond aan den Hoef - Click here for directions
- info@alpaca-ecofarm.nl
- +31(0)6 16 2727 62
- Available by phone from 09:30 to 17:00